Frequently Asked Questions

  1. Where is my favorite book?
  2. We are adding new titles all the time. Please let us know what title or character YOU are interested in by following the link below. Your comments are important to us.

    Request a Title >>

  3. What can I expect after I've placed my order?
  4. You can expect to receive an email confirming your order has been received. After your custom novel has been created and processed (typically 2-4 business days), you will receive an email to let you know your order is on its way, as well as provide you with tracking information.

  5. If I order today, how long will it take for my order to arrive?
  6. There are two parts to your overall delivery time: Processing time (2-4 business days) and shipping time. We have several shipping options available to meet your time requirements.

    More Shipping Information >>

  7. Do you have hard cover books?
  8. Not at this time, though we are looking into it.

    Currently all books use a 6x9 inch, perfect bound process (identical to most books at your local bookstore.)

  9. Can I change the gender of a character?
  10. No. The gender or a character is often important to the story and may not be changed.

  11. Are you desecrating the classics?
  12. Some might think that, but we believe we're doing these books a favor. To quote Juliet:

    "What's in a name? that which we call a rose
    By any other name would smell as sweet;"

    Calling a character by another name doesn't change the plot of the novel, change the actions of the character, or remove the qualities that make that character unique and involving. Mongoose Books benefits the classics as people read these timeless works who otherwise may not. The novelty of a Mongoose Book will encourage greater familiarity and wider readership of these magnificent works.

  13. Returns?
  14. In the unlikely event that your order suffers damage during shipment or contains a printing defect, we will happily replace your book at no extra charge. All returns can be sent to:

    Distribution Dept
    100 Carlson Rd.
    Rochester, NY 14610

  15. What's a mongoose?
  16. A mongoose is a small, furry, loveable, ferret-like mammal closely related to the meerkat that is very good at killing snakes.

  17. What if my question isn't frequently asked?
  18. Contact us here

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